At Paisley Trekker, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a refund and return policy subject to the following terms:

Returns

You may return any unused, undamaged items within 14 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Please ensure the product is securely packed to avoid any damage during the return process.

Return Process

To initiate a return, please contact our customer service team via email at [email protected] within 14 days of receiving your order. In your email, please include:

  • Your order number

  • The product(s) you wish to return

  • A brief explanation for the return

Once we receive your return request, our team will provide instructions on how to proceed with the return. Please note that the return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Refunds

Refunds will be processed once we receive the returned product and verify its condition. You will be refunded the full amount of the product purchase, excluding the return shipping charges, if applicable. Refunds will be issued via cash. Please note that refunds may take up to 10 business days to reflect in your account, depending on your payment provider.

Exemptions

Some items are not eligible for return or refund, including:

  • Products that have been used or are no longer in their original condition.

  • Products purchased after the 14-day return window has passed.

  • Special orders or customized products.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email protected] within 5 days of receiving your order. We will provide you with a prepaid return label for the return and issue a full refund or exchange, depending on your preference.

Contact Information

For any questions regarding returns or refunds, please reach out to us at [email protected].